Customer Service

WELCOME TO OUR CUSTOMER SERVICE PAGE

Your order will normally be sent within 2 working days, but in all cases within 5 working days after the order has been placed and the payment is received.
When your package is sent by us you will receive a confirmation from the shipper by email.
The package can be tracked 24 hours after shipping.

SHIPPING COSTS

LOCATION                           DELIVERY TIME         DELIVERY SCHEDULE                 SHIPPING COSTS

Netherlands                          1-2 days                           Monday – Saturday                          €5.00

Belgium & Germany           2-3 days                           Monday – Saturday                          €5.00

Other EU countries             3-5 days                           Monday – Friday                              €7.50

Outside Europe                    > 5 days                           Monday – Friday                              €10.00

SECURE PAYMENT

We offer safe and secure shopping and payment. Our online store has an SSL certificate, which means your shopping experience is secure and safe and will ensure that all the data (including financial) entered on our website will be securely encrypted!

PAYMENT OPTIONS

At the checkout page you can choose your payment method. We accept several cards (such as Visa and Mastercard) and we offer Paypal, Ideal, Bancontact, Apple Pay, Sofort, Giropay and Wiretransfer.

RETURNS

Products can be returned within 14 days after receipt. Read instructions below how to return products or, in case of a defect, how to submit guarantee claims.

To send back products use our return form, sent with your order, to send back your product(s) or download the form here.

Returned products should not have been used or damaged and must be sent with original labels. See also our terms. We don’t reimburse shipping costs.

Products can be sent back to:

Mad Rock Europe / NIHIL B.V.
Goolkatenweg 65
7521 BE  Enschede
The Netherlands

The amount paid for the returned product(s) will be refunded by Mad Rock Europe within 30 days after receiving the returned product(s). 

GUARANTEES

You may expect from us that the delivered goods will satisfy the usual demands expected of our products. If not, Mad Rock Europe will replace products as long as stock lasts, within a reasonable time. Please inspect the goods on arrival. In case of damage, please submit guarantee claims to Mad Rock Europe within 14 days after receipt. Send an email to shop@madrock.eu.

The guarantee on all Mad Rock Europe products is 3 months. The warranty does not cover wear and tear as a result of ordinary use, incorrect treatment, shrinkage, fading of colour from sunlight and incorrect washing methods.