Privacy Policy

1. GENERAL INFORMATION

Welcome to our Privacy Policy page! When you use our webshop, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it.

You are giving us your personal data to process your order. We only collect this data for our services and will never make it available to third parties for commercial activities. Our website is secured and so is your data. Unauthorized parties cannot access your data.

For more information, read more about why we need your data and what we do with your data below. If you have any further questions after reading, don’t hesitate to send us an email.

2. WHEN PLACING AN ORDER

You can place an order as a ‘guest’ or through a registered account. With both options you will enter your data (name, address, zip code, city, country, email and telephone) to proceed with your order. If you register, your data will be kept in your account on our online store to use for further orders. In your account you (and we) can view data from previous orders, products in your shopping cart, wish lists, reviews and product tags. We can’t see your password.

Your stored data from our webshop is placed on an external server and is maintained and updated by external parties. Because they have access to our online store, they also have access to your data. These third parties are working for us and will never use your data for their own purposes. To protect your data our website is secured with an SSL-certificate.

3. PAYMENT AND DELIVERY

When finalising your order you choose one of our payment methods. Your data will be shared with other parties, such as payment services to process your order. These third parties are processing this data for us and will not use your data for their own purposes.

To deliver your order we ask for your name, address, email and telephone (and optional additional names and addresses). Your data will be shared with other parties such as delivery services to deliver your order. These third parties are processing this data for us and will not use your data for their own purposes.

4. EMAIL AND CUSTOMER SERVICE

After your order is approved, you will receive an order confirmation by email. We will receive a copy of this order confirmation in our email. It is possible for you to send us a question, a return notification or a refund request by email. All received emails are saved and always treated confidentially and are only accessible to our employees responsible for the online store and customer orders.

If there is something wrong with the product you have ordered, we will do our best to solve this. In most cases it isn’t necessary but we may have to give your details to our supplier in order to take care of your claim.

We will retain your account, as well as your data, for as long as you are our customer. This means your account will continue to exist until you let us know that you no longer wish to use our services.

5. REVIEWS, NEWSLETTERS, COOKIES, SOCIAL MEDIA

We would like our clients to write reviews on our webshop. You can only write a review if you are logged in. If you have written your review it will be approved by us manually and placed online under the ‘nickname’ you have selected. We do not send newsletters to our online clients.

In addition to the data you give us, we collect data automatically. We do this to enable our shop to run properly and, for example, to remember your preference settings. We also use analytic programs to analyse surfing behaviour on our website. For example, the date and time of your visit to our website will be collected. We are not using this data to offer you customized content or advertisements. Automatically collected data will never be used for commercial purposes by third parties. On our website you can share products on your social media accounts or like our Facebook page. We are not gaining access to your social media accounts.

6. QUESTIONS OR WANT TO HAVE DATA CHANGED

Do you have any questions about our privacy policy, or do you want to change your data? Please contact us.

Tel : +31 (0)53 43 666 03
shop@madrock.eu or info@madrock.eu

Starting date for these terms is 01/01/2019. When publishing a new version, the validity of all previous versions will expire.